F-Assured Faq

Analysis the products having high return percentage with the help of return reasons for those products. You can check the returns reasons for your products under ‘performance’ tab. Work towards improving on those areas to ensure you will have less returns for them. This will also ensure you have good ratings for your products. Please […]

It is a continuous process; debadging/rebadging actions are taken everyday.

No. All charges will continue to be the same as that of Flipkart Fulfilment service which were offered under Flipkart Fulfilment.

Don’t worry, stocking your product in Flipkart Warehouse has an edge over other products because of end to end order processing and return management done by the Flipkart Fulfillment team. These will get in-warded without an F Assured badge, they will go live on the site & will be available for sale. Please take proactive steps

We suggest to retain the same as these product will have less proc SLA, better packaging and less returns. However, you will not be able to restock the product until you improve your quality metrics such as customer returns and customer rating. If your listing does not have F-Assured badge, you will not be able

Performance benchmark for customer returns and ratings is similar seller tiering benchmarks. Your vertical benchmark for Customer returns and rating is applicable for all products listed in that vertical. E.g. Silver benchmark for ‘XX’ vertical is 5% and you have 10 Products listed in that vertical. Your average return % for that vertical is 4%

Gold, Silver or Bronze performance  is  for your average performance at vertical level. There can be a possibility that few products in a vertical can have poor performance in Customer Returns or Product Ratings E.g you may be Gold in Vertical “ WomenKurthi” but has a lower customer rating for few products which falls under

Products with ‘No Return’ policy will have status as ‘Good’ for Returns performance. however, Customer ratings will be considered to provide the F-assured badge.

On the Flipkart.com site,   Product ratings are shown for all customers –  certified customers includes the non-certified customers also, as we consider the rating from only certified customers, you will see this mismatch. Please note: Only certified customer ratings are considered to remove the bias of non-certified customer ratings.

You can check the customer rating performance for your product in the Detailed pages for ‘Rating’ You can navigate through: Growth tab→ Performance overview → Average Product rating